MP demands better communication and swifter action from BT

MP demands better communication and swifter action from BT

Roberta Blackman-Woods MP for the City of Durham has passed on residents’ serious concerns to BT/Openreach about the numbers of businesses and homes that have been without telephone landlines since 4 September.

The MP expressed the dismay of residents and businesses, that so little information has been given to them about what has caused the problem, how extensive it is, and when the problem can be fixed.  People are very disappointed to put it mildly that constant reassurances have been broken and deadlines for fixing the loss of connections have been missed.  To make matters worse there has been little explanation or clear information about when the matter will ultimately be resolved.

Roberta said:

“The situation regarding telephone lines in Durham is simply not acceptable especially as the information coming from BT has been both conflicting, vague and inadequate.

“People should have been fully informed from the outset and told what has caused the problem.

“It has taken my office days to find the correct person to liaise with about this situation and I am extremely disappointed that with so many of my constituents affected BT or Openreach did not contact me about what had caused this major exchange issue so I could let people know.  I would have been more than happy to offer my assistance where possible and to contact other relevant agencies to help resolve the problem much earlier.

“I am very worried about residents particularly those who are vulnerable and rely on landlines for essential communication and BT need to sort this problem out now as a matter of urgency.

“I am still awaiting information from BT about what they are doing and as soon as I receive it I will send it on to the paper."

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